The Satisfaction Plus Program

Service and Support for the Life of Your System

The Satisfaction PLUS Program is designed to simplify your selection of support and service options. You can choose the precise levels of services your application demands. As you ascend from PLUS I to PLUS IV, the amount and complexity of service increases. Although we have tried to anticipate your needs at these various PLUS levels, we can also add or subtract features to tailor a program to you. Just ask us!

The Satisfaction Plus Program
Features PLUS I PLUS II PLUS III PLUS IV
Telephone Assistance 8:30 a.m. - 5:00 p.m. Monday to Friday 8:30 a.m. - 5:00 p.m. Monday to Friday 8:30 a.m. - 5:00 p.m. Monday to Friday Around the clock Monday to Sunday
On-Site Hardware Support - 8:30 a.m - 5:00 p.m. Monday to Friday 8:30 a.m. - 5:00 p.m. Monday to Friday Continuous Effort Around the Clock
Response Time 4 Hour Telephone Response 24 Hour OnSite Response Commitment 4 Hour OnSite Response Commitment 4 Hour OnSite Response Commitment
Automatic Outage Escalation Procedures Yes Yes Yes Yes
Site Management Log - - Yes Yes
Remote Dial-In Support Yes Yes Yes Yes
Firmware Upgrade Releases Yes Yes Yes Yes
Technical Notes Service Yes Yes Yes Yes
Personal Assigned Account Support - - Yes Yes
Semi-Annual On-Site Technical Survey - - Yes Yes
P.M. Schedule - Quarterly Bi-Monthly Monthly
Equipment Replacement Guarantee - - - Yes
Configuration Consulting Services - - Yes Available
Customer Training Program - - - Available

A complete range of service and support options!